Support and Downloads

Call-In Hours

Monday – Friday
8:00 am – 5:00 pm Central Time

Toll Free: 1-877-STALKER  (Option 4)
(1-877-782-5537)

Direct Dial: 972-398-3750  (Option 4)
Fax: 972-398-3781

CopTrax Local Video Player

Walk-In Hours*

Monday – Friday
8:00 am – 3:30 pm Central Time

*Please call Extension 144 to schedule an appointment

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Brochures

Download the CopTrax System Overview in PDF format.
DOWNLOAD>>

Download the CopTrax brochure in PDF format.
DOWNLOAD>>

Download the CopTrax Model B body-worn camera brochure in PDF format.
DOWNLOAD>>

Download the CopTrax Redaction brochure in PDF format.
DOWNLOAD>>

QuickStart

Download the CopTrax QuickStart in PDF format. The QuickStart includes
complete instructions on the In-car User Interface.

CopTrax II QuickStart
DOWNLOAD>>

CopTrax II QuickStart – Spanish
DOWNLOAD>>

CopTrax Wiring Diagram

Download the CopTrax Wiring Diagram in PDF format.

DOWNLOAD>>

Manuals & User Guides

These files are password protected:

CopTrax Body-Worn Camera Interface Module Installation Guide
DOWNLOAD>>

CopTrax Command & Control Center Admin Guide
DOWNLOAD>>

CopTrax Command & Control Center Admin Guide (Spanish)
DOWNLOAD>>

CopTrax User Manual
DOWNLOAD>>

CopTrax Installation Manual
DOWNLOAD>>

CopTrax Body Camera User Guide – Model B
DOWNLOAD>>

CopTrax WSP Evidence Viewer User Guide
DOWNLOAD>>

CopTrax Integrated Redaction User Guide
DOWNLOAD>>

CopTrax Command & Control Center User Guide
DOWNLOAD>>

CopTrax Interview Room Installation Guide
DOWNLOAD>>

CopTrax Video Cutoff Switch Wiring Instructions
DOWNLOAD>>


Contact Tech Support

E-mail CopTrax Tech Support at coptraxsupport@a-concepts.com


Warranty

We warrant CopTrax to be free of defects and (a) that CopTrax will perform materially in accordance with the user guides, quick reference guides, and other technical and operations manuals and specifications for CopTrax provided by us, (b) Services will be performed in a timely and professional manner by qualified persons with the technical skills, training, and experience to perform the Services, and (c) CopTrax will not infringe or misappropriate any patent, copyright, trademark, or trade secret rights of any third party. At our election, we will repair or replace at our cost all CopTrax hardware components that fail due to defective materials or workmanship during the warranty period of 24 months from the date of shipment. You must return failed CopTrax unit to the factory or an authorized service center, freight prepaid. Return shipping on any components that fail within 6 months from shipment date, will be paid for by us through a shipping label we provide to you. We will pay standard UPS ground on all return shipping. All software components are warranted for a period of 12 months from the activation date. During this time, all software will be supported and upgraded to the latest revision. This warranty excludes normal wear-and-tear such as frayed cords, broken connectors, scratched or broken cases, or physical abuse. The foregoing warranty is exclusive, in lieu of all other warranties, of quality, fitness, or merchantability, whether written, oral, or implied. We will not be liable for any direct, indirect, consequential, or incidental damages arising out of the use or inability to use CopTrax even if you have advised us of the possibility of such damages. As a further limit on warranty, and as an expressed warning, you should be aware that harmful personal contact may be made with Hardware in the event of violent maneuvers, collisions, or other circumstances, even though said Hardware is installed and used according to instructions. We specifically disclaim any liability for injury caused by CopTrax in all such circumstances. Any attempt to repair CopTrax on your own will void this warranty.

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